Bonprix (OTTO GROUP)

Customer-specific solutions in the area of e-commerce

ODATA Services, VoiceBots, Process and system monitoring

For several years, we have been supporting the leading fashion provider Bonprix in rolling out the SAP CRM solution central to the online shop to various European countries. Our experienced developers and IT consultants ensure smooth processes in customer service, support, master data maintenance and in the ordering processes of the call centers and the Bonprix online shop.

With the implementation of customised workflows within SAP CRM, we can respond to the customer's individual processes and goods/services and also take into account individual local requirements and legislation.

The result is a high-performance digital solution that efficiently controls both internal processes and the customer journey and leads to a successful e-commerce performance throughout Europe.1.